4. BUILD CAPABILITY: Twenty-five years of research with thousands of organizations has built the case that managers are the key to having the business processes, structure, capabilities and culture required for seamlessly executing on your strategy. What if you could attract and keep the best people, form and motivate teams, and develop a culture dedicated to delivering consistent results? What if people actually loved their work? What if your managers were the single point of contact for pleasing your customers and your investors?